Customer Assistance and Relief for Energy bills (CARE)
The CARE program was created to help customers facing financial hardship pay their electricity bills.
Get CARE assistance.
If you are a Green Mountain Energy customer and need help paying your electricity bill, visit one of our CARE agency partners below. You can also call 2-1-1 or visit 211texas.org for agency assistance near you.
Although each agency's requirements are different, you may have to show proof of need, like your last electricity bill and a disconnection notice. If needed, you can access your bill in your online account or request a copy of your disconnection notice by calling 1-866-785-4668.
How it works:
- Visit one of the CARE agencies listed on this page or call 2-1-1. While 2-1-1 Texas does not administer funds directly, they can connect you with agency partners in your area.
- Call the agency in your area for qualifications, appointment availability and information about the application process. If you have been issued a disconnection notice, inform the agency to see if they can expedite the process.
- If you qualify, it may take up to 8 weeks to receive financial assistance.
- Assistance is issued at the discretion of our agency partners to eligible customers, and it may not cover your entire electricity bill.
CARE participating agencies
Agency
Address
Phone
Areas Served
21300 TX-16,
Medina, TX 78055
Collin, Dallas, Denton, Ellis, Kaufman, Rockwall
9660 US Hwy 83 South
Aspermont, Texas 79502
Haskell, Jones, Kent, Knox, Stonewall, Throckmorton
1524 E Mulberry Suite 162 Angleton, TX 77515
Brazoria
864 Central Blvd. Suite 2500 Brownsville, TX 78520
Cameron, Willacy
300 South 15th St
Waco, TX 76701
McLennan, Bosque, Falls, Freestone, Hill, Limestone
2900 Louisiana St, Houston, TX 77006
Fort Bend, Galveston, Harris
1625 Rutherford Ln Austin, TX 78754
Bastrop, Bell, Blanco, Brazos, Burleson, Burnet, Caldwell, Coryell, Falls, Fayette, Hamilton, Hays, Lampasas, Lee, Limestone, Llano, Mason, McLennan, Mills, Milam, Robertson, San Saba, Travis, Washington, Williamson
1421 W Mockingbird Ln, Dallas, TX 75247
Collin, Dallas, Ellis, Fannin, Grayson, Hunt, Kaufman, Navarro, Rockwall
249 Thornhill Drive Fort Worth, TX 76115
Archer, Baylor, Bosque, Clay, Comanche, Cooke, Denton, Eastland, Erath, Foard, Hardeman, Hill, Hood, Jack, Jacksboro, Johnson, Knox, Montague, Palo Pinto, Parker, Shackleford, Somervell, Stephens, Tarrant, Throckmorton, Wichita, Wilbarger, Wise, Young
102 Ave J,
Lubbock TX 79401
Armstrong, Bailey, Borden, Briscoe, Brown, Callahan, Carson, Castro, Childress, Clay, Cochran, Coleman, Collingsworth, Comanche, Cottle, Crosby, Dawson, Dickens, Donley, Eastland, Erath, Fisher, Floyd, Garza, Gray, Hall, Hale, Hardeman, Haskell, Hockley, Howard, Jones, Kent, King, Knox, Lamb, Lubbock, Lynn, Martin, Mitchell, Motley, Nolan, Palo Pinto, Parmer, Scurry, Shackelford, Stephens, Stonewall, Swisher, Taylor, Terry, Wheeler, Wichita, Wilbarger, Yoakum, Young
700 N Virgen de San Juan Blvd., San Juan, TX 78589
Starr, Hidalgo, Cameron and Willacy
200 S Mill St Lewisville, TX 75057
Denton, Coppel ISD, Frisco ISD
100 Fort Worth Trail, Fort Worth, Texas 76102
Tarrant
165 W. Austin St
Giddings, Texas 78942
Austin, Bastrop, Brazoria, Burleson, Caldwell, Colorado, Fayette, Fort Bend, Lavaca, Lee, Milam, Travis, Waller, Washington, Wharton
204 E. First St
Alice, Texas 78333
Bee, Brooks, Cameron, Duval, Jim Wells, Kenedy, Kleberg, San Patricio, Willacy
1701 N. 9th St, Carrizo Springs, TX 78834
Atascosa, Bandera, Brewster, Comal, Culbertson, Edwards, Frio, Gillespie, Guadalupe, Hudspeth,Jeff Davis, Karnes, Kendall, Kerr, Kinney, Live Oak, Mcmullen, Medina, Presidio, Real, Uvalde, Val Verde, Wilson, Zavala
133 W Concho Ave Suite 301, San Angelo, Texas 76903
Coke, Concho, Crockett, Irion, Kimble, Menard, Reagan, Schleicher, Sterling, Sutton, Tom Green
114 Needham Street, Coleman, TX 76834
Brown, Callahan, Coleman, Comanche, Eastland, McCulloch, Runnels, Parker, Palo Pinto, Jack and Wise
4007 Halsey St,
Victoria, TX 77901
Victoria, Calhoun, Dewitt, Gonzales, Goliad, Lavaca, Jackson, Aransas and Refugio counties
2377 N. Stemmons Fwy, Suite 600 Dallas, Texas 75207
Dallas
435 Safford Run Rd Stafford, TX 77477
East Fort Bend, Stafford
1900 N Valley Mills, Waco, Texas 76710
McLennan, Bosque, Ellis, Falls, Freestone, Hill, Limestone, and Navarro
837 E Walnut St, Grapevine, TX 76051
Denton, Tarrant
206 Mimms Ave, Nacogdoches, TX 75961
Angelina, Cherokee, Gregg, Houston, Nacogdoches, Polk, Rusk, San Jacinto, Smith, Trinity, Wood
1502 Erskine St, Lubbock, TX 79403
Lubbock County
604 NE Main St, Ennis, TX 75119
Alma, Avalon, Bardwell, Bristol, Ennis, Garrett, Palmer
2524 N. Closner Edinburg, Texas 78540
Hidalgo
2905 West Wallace St San Saba, TX 76877
Bell County, Miliam, Mills, San Saba, Llano, Lampasas, Coryell, Mason, Hamilton
217 Linda Dr Sulpher Springs, TX 75482
Delta, Fannin, Franklin, Hopkins, Hunt, Lamar, Rains, Red River, Titus, Wood
1109 E Santa Gertrudis Kingsville, Texas 78363
Kenedy, Kleberg
1145 N Josey Ln Carrolton, TX 75006
Addison, Carrollton, Coppell, Farmers Branch
911 Park Ave,
Corpus Christi, TX 78401
Nueces, San Patricio, Aransas, Jim Wells County
1500 International Parkway, Ste 300
Richardson, TX 75081
Dallas, Collin
15555 Kuykendahl Rd,
Houston, TX 77090
Harris, Montgomery, Fort Bend, Galveston, Chambers, Liberty, Waller
100 S Jackson Fort Stockton, TX 79735
Crane, Pecos, Terrell
118 N 1st St Crowell, Texas 79227
Archer, Baylor, Clay, Cottle, Foard, Hardeman, Jack, Montague, Shackelford, Stephens, Taylor, Wichita, Wilbarger, Young
Cottle, Hardeman, Foard, Wilbarger, Baylor, Wichita, Archer, Clay, Montague, Young, Jack, Shackelford, Stephens and Taylor
8585 N Stemmons Fwy Ste 500N,
Dallas, TX 75247
Dallas:
1-214-424-7050
Fort Worth:
1-817-344-1800
Dallas, Denton, Ellis, Kaufman, Rockwall, Johnson, Tarrant, Parker, Wise, Hunt, Navarro, Hill
522 Palo Pinto St,
Weatherford, TX 76086
Erath, Hood, Parker, Palo Pinto, Johnson, Somervell and Wise Counties
1117 Gallagher Drive, Suite 100 Sherman, Texas 75090
Collin, Cooke, Denton, Fannin, Grayson, Hunt, Rockwall
1110 Washington, Ste 203 Laredo, Texas 78042
Webb
603 North 4th St Lamesa, Texas 79331
Andrews, Borden, Dawson, Ector, Loving, Reeves, Ward, Winkler, Fisher, Gains, Glasscock, Howard, Martin, Midland, Mitchell, Nolan, Scurry, Upton
FOLLOW US ON THE WEB