Customer Assistance and Relief for Energy bills (CARE)
The CARE program was created to help customers facing financial hardship pay their electricity bills.
Get CARE assistance.
If you are a Green Mountain Energy customer and need help paying your electricity bill, visit one of our CARE agency partners below. You can also call 2-1-1 or visit 211texas.org for agency assistance near you.
Although each agency's requirements are different, you may have to show proof of need, like your last electricity bill and a disconnection notice. If needed, you can access your bill in your online account or request a copy of your disconnection notice by calling 1-866-785-4668.
How it works:
- Visit one of the CARE agencies listed on this page or call 2-1-1. While 2-1-1 Texas does not administer funds directly, they can connect you with agency partners in your area.
- Call the agency in your area for qualifications, appointment availability and information about the application process. If you have been issued a disconnection notice, inform the agency to see if they can expedite the process.
- If you qualify, it may take up to 8 weeks to receive financial assistance.
- Assistance is issued at the discretion of our agency partners to eligible customers, and it may not cover your entire electricity bill.
CARE participating agencies
Agency
Address
Phone
Areas Served
701 Dugan St
Arlington, TX 76010
City of Mansfield,
City of Grand Prairie
9660 US Hwy 83 South
Aspermont, Texas 79502
Haskell, Jones, Kent, Knox, Stonewall, Throckmorton
1524 E Mulberry Suite 162 Angleton, TX 77515
Brazoria
1144 Professional Dr Brownsville, TX 78520
Cameron, Willacy
300 South 15th St
Waco, TX 76701
McLennan, Bosque, Falls, Freestone, Hill, Limestone
2900 Louisiana St, Houston, TX 77006
Greater Houston Area
1625 Rutherford Ln Austin, TX 78754
Bastrop, Bell, Blanco, Brazos, Burleson, Burnet, Caldwell, Coryell, Falls, Fayette, Hamilton, Hays, Lampasas, Lee, Limestone, Llano, Mason, McLennan, Mills, Milam, Robertson, San Saba, Travis, Washington, Williamson
1421 W Mockingbird Ln, Dallas, TX 75247
Collin, Dallas, Ellis, Fannin, Grayson, Hunt, Kaufman, Navarro, Rockwall
49 Thornhill Drive Fort Worth, TX 76115
Archer, Baylor, Bosque, Clay, Comanche, Cooke, Denton, Eastland, Erath, Foard, Hardeman, Hill, Hood, Jack, Jacksboro, Johnson, Knox, Montague, Palo Pinto, Parker, Shackelford, Somervell, Stephens, Tarrant, Throckmorton, Wichita, Wilbarger, Wise, Young
102 Ave J,
Lubbock TX 79401
Lubbock county and the 26 counties surrounding Lubbock, on the South Plains of Texas
2900 Louisiana St Houston, TX 77006
Fort Bend, Galveston, Harris
700 N Virgen de San Juan Blvd., San Juan, TX 78589
Starr, Hidalgo, Cameron and Willacy
200 S Mill St Lewisville, TX 75057
Collin, Dallas, Denton, Tarrant, Wise Argyle, Carrolton, Coppell, Frisco, Lake Dallas, Lewisville, Little Elm, Northwest School Districts
1000 Throckmorton St Fort Worth, Texas 76102
Tarrant County
165 W. Austin St
Giddings, Texas 78942
Austin, Bastrop, Colorado, Fayette, Lee
4007 Halsey St Victoria, Texas 77903
Aransas, Calhoun, DeWitt, Goliad, Gonzales, Jackson, Lavaca, Refugio, Victoria
204 E. First St
Alice, Texas 78333
Bee, Brooks, Cameron, Duval, Jim Wells, Kenedy, Kleberg, San Patricio, Willacy
1410 East Court St Seguin, Texas 78155
Atascosa, Bandera, Comal, Edwards, Frio, Gillespie, Guadalupe, Karnes, Kendall, Kerr, Kinney, Live Oak, McMullen, Medina, Real, Uvalde, Val Verde, Wilson, Zavala
1701 N. 9th St, Carrizo Springs, TX 78834
Cameron, Willacy, Brooks, Duval, San Patricio, Beeville, Jim Wells
36 W. Beauregard, Suite B-100 San Angelo, Texas 76903
Coke, Concho, Crockett, Irion, Kimble, Menard, Reagan, Schleicher, Sterling, Sutton, Tom Green
114 Needham,
Coleman, TX 76834
Brown, Callahan, Coleman, Comanche, Eastland, McCulloch, Runnels
4007 Halsey St,
Victoria, TX 77901
Victoria, Calhoun, Dewitt, Gonzales, Goliad, Lavaca, Jackson, Aransas and Refugio counties
12930 Cypress N Houston Rd Cypress, TX 77429
City of Cypress including zip codes: 77433, 77429, 77065, 77095
2377 N. Stemmons Fwy, Suite 600 Dallas, Texas 75207-2710
Dallas
435 Safford Run Rd Stafford, TX 77477
East Fort Bend County
904 Whitson St
Bay City, Texas 77404
Matagorda, Wharton
500 Franklin Ave Waco, Texas 76701-2111
Bosque, Falls, Freestone, Hill, Limestone, McLennan
4700 Broadway, Galveston, TX 77551
Brazoria, Fort Bend, Galveston, Wharton
1417 Densman, Grand Prairie, TX 75051
City of Grand Prairie
837 E Walnut St, Grapevine, TX 76051
Northeast Tarrant County, Grapevine, Southlake, Colleyville, Hurst, Euless, Bedford, Keller, North Richland Hills, Richland Hills, Haltom City, Watauga, Westlake, Trophy, Roanoke
4700 Broadway, Suite C109 Galveston, Texas 77552
Brazoria, Fort Bend, Galveston, Wharton
206 Mimms Ave, Nacogdoches, TX 75961
Angelina, Cherokee, Gregg, Houston, Nacogdoches, Polk, Rusk, San Jacinto, Smith, Trinity, Wood
1502 Erskine St, Lubbock, TX 79403
Lubbock County
604 NE Main St, Ennis, TX 75119
Alma, Avalon, Bardwell, Bristol, Ennis, Garrett, Palmer
2524 N. Closner Edinburg, Texas 78540
Hidalgo
2905 West Wallace St San Saba, TX 76877
Bell, Coryell, Hamilton, Lampasas, Llano, Mason, Milam, Mills, San Saba
217 Linda Dr Sulpher Springs, TX 75482
Delta, Fannin, Franklin, Hpkins, Hunt, Lamar, Rains, Red River, Titus, Wood
1302 1st St E, Humble, TX 77338
Zip codes served: 77044, 77302, 77306, 77336, 77338, 77339, 77345, 77346, 77347, 77357, 77365, 77396, 77532, 77372
3506 Porter Rd Katy, TX 77493
Katy/West Houston zip codes: 77493, 77449, 77494, 77450, 77084, 77094, 77441, 77476, 77485, 77464, 77406, 77423
1109 E Santa Gertrudis Kingsville, Texas 78363
Kenedy, Kleberg
206 N Whiting St, Baytown, TX 77520
Baytown, Highlands, Mont Belvieu 77520, 77521, 77523, 77562, 77580
1625 Blalock Rd
Houston, TX 77080
Harris County zip codes: 77008 77009 77018 77022 77024 77037 77039 77040 77041 77043 77055 77076 77079 77080 77088 77091 77092
1145 N Josey Ln Carrolton, TX 75006
Denton County: Carrollton, Addison, Farmers Branch, Coppell and Dallas (75287)
911 Park Ave,
Corpus Christi, TX 78401
Nueces, San Patricio, Aransas, Jim Wells County
210 W South St Arlington, TX 76010
Cities of Arlington and Grand Prairie
1500 International Parkway, Ste 300
Richardson, TX 75081
Zip codes served: 75252, 75248, 75254, 75240, 75251, 75080, 75081, 75243, 75231, 75082, 75044, 75042, 75238
15555 Kuykendahl Rd,
Houston, TX 77090
Northwest Harris County zip codes served: 75252, 75248, 75254, 75240, 75251, 75080, 75081, 75243, 75231, 75082, 75044, 75042, 75238
101 South Padre Island Dr. Corpus Christi, Texas 78405
Nueces
1309 West 8th Ave, Plaza C Amarillo, Texas 79120-2150
Armstrong, Brisco, Carson, Castro, Childress, Collingsworth, Dallam, Deaf Smith, Donley, Gray, Hall, Hansford, Hartley, Hemphill, Hutchinson, Lipscomb, Moore, Ochiltree, Oldham, Parmer, Potter, Randall, Roberts, Sherman, Swisher, Wheeler
101 North Jackson Fort Stockton, TX 79735
Crane, Pecos, Terrell
5201 Spring Cypress Rd, Spring, TX 77379
Zip codes served: 77379, 77388, 77069, 77068, 77090, 77375
118 N 1st St Crowell, Texas 79227
Archer, Baylor, Clay, Cottle, Foard, Hardeman, Jack, Montague, Shackelford, Stephens, Taylor, Wichita, Wilbarger, Young
8585 N Stemmons Fwy Ste 500N,
Dallas, TX 75247
Dallas:
1-214-424-7050
Fort Worth:
1-817-344-1800
Dallas, Fort Worth
403 7th St Wichita Falls, TX 76301
Archer, Baylor, Clay, Cottle, Foard, Hardeman, Jack, Montague, Shackelford, Stephens, Taylor, Wichita, Wilbarger, Young
1120 Randlett Lancaster, TX 75146
Dallas zip codes: 75134, 75146, 75172, 75115, 75141, 75154, 75104
2817 Post Office St,
Galveston, TX 77550
Galveston County
411 Austin Levelland, Texas 79336
Bailey, Cochran, Crosby, Dickens, Floyd, Garza, Hale, Hockley, King, Lamb, Lynn, Motley, Terry, Yoakum
1002 Dicky Ln Laredo, Texas 78044
Jim Hogg, Starr, Zapata
522 Palo Pinto St,
Weatherford, TX 76086
Erath, Hood, Parker, Palo Pinto, Johnson, Somervell and Wise Counties
1117 Gallagher Drive, Suite 100 Sherman, Texas 75090
Cooke, Fannin, Grayson
1725 N. McDonald St,
Mckinney, TX 75071
Anna, Altoga, Blue Ridge, Celina, Farmersville, McKinney, Melissa, New Hope, Princeton, Prosper, Westminster, Weston
700 Lavaca St,
Austin, TX 78701
Travis County
1110 Washington, Ste 203 Laredo, Texas 78042
Webb
10501 Meadowglen Ln Houston, TX 77042
West Houston zip codes: 77036, 77042, 77057, 77063, 77072, 77077, 77082, 77083, 77009
603 North 4th St Lamesa, Texas 79331
Andrews, Borden, Dawson, Ector, Loving, Reeves, Ward, Winkler, Fisher, Gains, Glasscock, Howard, Martin, Midland, Mitchell, Nolan, Scurry, Upton
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