We’re here if you have any questions about your existing account.
Hours: Daily 7 a.m. – 10 p.m. CST
If your schedule is flexible, please consider calling during these typically low call volume times to minimize your wait: Wed 11:30 a.m. – 6 p.m. | Thu & Fri 11:30 a.m. – 8 p.m.
Get help online from a live agent.
Hours: Mon – Fri 8 a.m. – 7 p.m. CT
Have a question or feedback? We’re here to help! Just give us a few details and we’ll email you a response within 48 hours.
If you’re an existing customer, you can transfer your service to a new address in My Account. To disconnect your service, call Customer Service at the number above Mon-Fri 8am-8pm CT.
If you experience a power outage, please contact your local electric delivery company for assistance:
- Oncor: 888-313-4747
- Centerpoint: 800-332-7143
- AEP–Texas Central Company: 866-223-8508
- AEP–Texas North Company: 866-223-8508
- Sharyland Utilities: 800-442-8688
- Texas New Mexico Power: 888-866-7456
New Residential Customers
If you’re ready to help us change the way power is made, and you’ve never had an account with us before – join our community now!
Hours: Mon – Fri 7 a.m. – 10 p.m. | Sat 9 a.m. – 5 p.m. CT