We’re here if you have any questions about your existing account.
Hours: Daily 7am – 10pm CST
If your schedule is flexible, please consider calling during these typically low call volume times to minimize your wait: Wed 11:30am-6pm | Thu & Fri 11:30am-8pm
If you’re an existing customer, you can transfer your service to a new address in My Account. To disconnect your service, call Customer Service at the number above Mon-Fri 8am-8pm CT.
If you experience a power outage, please contact your local electric delivery company for assistance:
- Oncor: 888-313-4747
- Centerpoint: 800-332-7143
- AEP–Texas Central Company: 866-223-8508
- AEP–Texas North Company: 866-223-8508
- Texas New Mexico Power: 888-866-7456
New Residential Customers
If you’re ready to help us change the way power is made, and you’ve never had an account with us before – join our community now!
Hours: Mon-Fri 7am-10pm | Sat 9am-5pm CT