Customer Service

We’re here if you have any questions about your existing account.


Call: 866-785-4668
Hours: Daily 7 a.m. – 10 p.m. CST

If your schedule is flexible, please consider calling during these typically low call volume times to minimize your wait: Wed 11:30 a.m. – 6 p.m. | Thu & Fri 11:30 a.m. 8 p.m.

Online Chat

Get help online from a live agent.
Hours: Mon Fri 8 a.m. 7 p.m. CT


Have a question or feedback? We’re here to help! Just give us a few details and we’ll email you a response within 48 hours.

Online Contact Form


If you’re an existing customer, you can transfer your service to a new address in My Account. To disconnect your service, call Customer Service at the number above Mon-Fri 8am-8pm CT.

Lights Out?

If you experience a power outage, please contact your local electric delivery company for assistance:

New Residential Customers

If you’re ready to help us change the way power is made, and you’ve never had an account with us before – join our community now!

Sign Up for new Service Online!

Call: 866-301-3120
Hours: Mon Fri 7 a.m. 10 p.m. | Sat 9 a.m. 5 p.m. CT