Our Customer Service agents are committed to getting the answers you need as quickly as possible. Because of the unprecedented circumstances associated with the coronavirus crisis, you may experience longer wait times for online and telephone help, but rest assured, we’re here for you.
Please remember that My Account is always available online, our Green Mountain App is another convenient tool for managing your account needs, and payment assistance options can be found here.
Hours: Daily 7 a.m.–10 p.m. CT
If your schedule is flexible, please consider calling during these typically low call volume times to minimize your wait: Wed 11:30 a.m. – 6 p.m. | Thu and Fri 11:30 a.m. – 8 p.m.
Get help online from a live agent.
Hours: Mon–Fri 8 a.m.–7 p.m. CT
Have a question or feedback? We’re here to help! Just give us a few details and we’ll email you a response within 48 hours.
If you’re an existing customer, you can transfer your service to a new address in My Account. To disconnect your service, call Customer Service at the number above, Mon–Fri 8 a.m.–8 p.m. CT.
If you experience a power outage, please contact your local electricity delivery company for assistance:
- Oncor: 888-313-4747
- CenterPoint: 800-332-7143
- AEP–Texas Central Company: 866-223-8508
- AEP–Texas North Company: 866-223-8508
- Sharyland Utilities: 800-442-8688
- Texas New Mexico Power: 888-866-7456
New Residential Customers
If you’re ready to help us change the way power is made, and you’ve never had an account with us before – join our community now!
Sign Up for New Service Online!
Hours: Mon–Fri 7 a.m.–10 p.m. | Sat-Sun 7 a.m.–9 p.m. CT