All About Billing

How is my billing handled?

Billing is simple. When you choose Green Mountain Energy electricity, you will receive a single bill from us that includes generation charges and covers transmission and distribution charges from the utility as well. Learn more about how to read your bill.

How do I read my bill?

Our interactive tool will walk you through each section of your Green Mountain Energy electricity bill and explain all of the details.

Why was I charged a late fee?

As a Green Mountain customer, you have 16 days after the issuance date on your invoice to pay the bill by the due date. After the due date, a late fee of 5% of the overdue account balance will be assessed.

Why did my bill go up (or down) last month?

There are two main things that determine the amount of your invoice: the amount of electricity you use during the month, and the rate you’re paying per kilowatt-hour (kWh) for that electricity, or:

  • # kWh used * cents per kWh rate = Green Mountain Energy Charge

This information is located in the Detail of Charges/Credits section on the back page of your bill.

Please know that the rate above may not be the same as the rate on the average price paid line, which could include fees beyond your base rate for electricity generation.

You can always learn more about your usage trends by logging in to My Account.

Why have I not received my first bill?

You should receive your first bill within 45 days. If this time frame has passed, please call us at 1-866-785-4668 Monday – Friday from 8am to 8pm CT.

I am an existing customer, why have I not received my bill?

You may view your bill online by logging on to My Account. You will need your account number and password to access this section of our website if you haven’t already registered.

If you are not able to view your bill online, please contact us.

Do you offer Payment Assistance or Budget Billing?

Yes. Green Mountain offers bill payment assistance, levelized payments (average billing) and payment arrangements. Please call us at 1-866-785-4668 for more detailed information.

Customer Benefits

Does Green Mountain Energy Company offer credit (“net metering”) for energy that my home system may deliver back to the electricity grid?

Yes – it’s called the Renewable Rewards® program and is available to residential and business customers in Texas. Ready to learn more?

Do you offer average billing?

Average billing helps customers avoid large surprise bills and makes it easier for you to manage your budget. Our Average Billing program makes the amount you pay each month smoother and more predictable by basing your payments on your average monthly charges over the whole year. Your monthly payments are based on an average of the charges on your current and last 11 bills.  Each month, we’ll review your account and add or subtract 1/12th of any deferred balance onto your next monthly payment.

Electricity Choice in Texas

How is Green Mountain Energy® electricity made?

For Texas residential customers, Green Mountain Energy electricity is 100% pollution-free and generated solely from clean sources, like wind and solar.*

*References to Green Mountain Energy electricity on this page do not pertain to customers in apartments that were given a special aggregation service developed specifically for certain multi-family housing complexes or to commercial and industrial customers.

How is typical electricity in Texas generated?

Most electricity on the Texas electricity grid (ERCOT) is still generated from polluting fossil fuel sources. ERCOT issues public reports tracking installed capacity and generation for renewables. There has been greater than a 1000% increase in installed renewable capacity and generation since 2002.

 

2002

2012

% Change

X-fold
Change

Installed Renewable Capacity (MW):                  1,213            13,399

1,004%

             11.04
Renewable Generation (MWh):          2,793,075    33,915,803

1,114%

             12.14

 

For Texas residential customers, Green Mountain Energy electricity is generated from 100% renewable energy.*

*References to Green Mountain Energy electricity on this page do not pertain to customers in apartments that were given a special aggregation service developed specifically for certain multi-family housing complexes or to commercial and industrial customers.

How can I obtain a copy of your Electricity Facts Label?

You can find a link to the EFL for each of our electricity products on the individual product pages on our website. See what plans are available in your area.

Where can I get information about your Terms of Service?

You can review, save and print copies of our Terms of Service at the Texas Products & Rates section of this website, or you can call us at 1-866-785-4668.

Who do I contact with other questions about Green Mountain Energy electricity service?

We’re here to help! Find out how to contact us here.

How does the Texas electricity market work?

Learn more about electricity choice in Texas by reading this blog post.

For Current Customers

Who do I call when my service goes out?

When you switch to cleaner electricity, you will still get the same reliable service you have now. Your local utility will continue to read your meter, respond to power outages and provide other services related to the delivery of your electricity.

If you experience delivery problems (for example, if your power goes out), please contact your local utility:

  • Oncor: 888-313-4747
  • Centerpoint: 800-332-7143
  • AEP–Texas Central Company: 866-223-8508
  • AEP–Texas North Company: 866-223-8508
  • Texas New Mexico Power: 888-866-7456

How can I report a power outage?

You will need to contact the local wires company in your area. The number is located on the front page of your invoice or if you know the name of the local wires company the numbers are listed below.

HOUSTON AND SURROUNDING AREAS:

  • CenterPoint Energy: (713) 207-2222 or toll free, (800) 332-7143
  • Texas New Mexico Power: Toll free, (888) 866-7456

DALLAS/FT WORTH AND SURROUNDING AREAS:

  • Oncor Electric Delivery (formerly TXU): Toll free, (888) 313-4747
  • Texas New Mexico Power: Toll free, (888) 866-7456

SOUTH TEXAS:

  • AEP: Toll free, (866) 223-8508

WEST TEXAS:

  • AEP: Toll free, (866) 223-8508
  • Oncor Electric Delivery (formerly TXU): Toll free, (888) 313-4747

Can I transfer my service online?

Yes, it’s easy to transfer your Green Mountain Energy electricity service to a new address in My Account.

How do I disconnect my service?

You can disconnect your service Mon-Fri 8am-8pm CT by calling us at 866-785-4668.

How can I reset my My Account selection?

If you selected the "Remember My Selection" check box on My Account and would like to reset your selection, please click here.

Switching to Green Mountain Energy

Which kinds of products are available to me?

We offer a variety of innovative and flexible cleaner electricity products at competitive rates. Find the one that fits you best.

How many payments can I make on my account each month?

Green Mountain will accept up to 3 payments in 5 days, and up to 5 payments in 30 days.

How much does it cost?

Costs vary depending on your current utility service territory and which cleaner electricity product you choose. Learn more about the products and services in your area.

How do I switch my electricity service to Green Mountain?

That one’s easy! Just select a product and then sign up online today. If you'd prefer to enroll over the phone, please call 1-866-301-3120.