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Average Billing smooths out the seasonal highs and lows so you can pay a similar amount each month.
What is Average Billing?
Average Billing spreads out your electricity costs of a year so you have a better idea of how much you'll pay each month. It's a helpful tool that can make budgeting for your electricity bill more manageable.
How does Average Billing work?
Average Billing determines your current average monthly bill amount by calculating the annual cost and then dividing it equally across 12 months. If you do not have 12 months of usage at your service address, we will take the historical usage at that service address and apply your current price to calculate your Average Billing amount.
Your Average Billing amount is recalculated every month and will adjust as your usage changes. However, Average Billing is available to make your payments more manageable and predictable.
Understanding Average Billing
Think of it this way: When you use more electricity in higher-usage months, your bill will likely be less than the amount of electricity that you actually used. And in lower-usage months, your Average Billing amount will likely be higher than your actual usage cost to maintain balance throughout the year.
During high-usage seasons, a portion of your higher bill will be added to your deferred balance. By doing so, you’ll pay less during high-usage months, and the deferred balance will be averaged into small installments on future Average Billing payments. The program works best if you stay on it for a full 12 months.
What is the deferred balance amount?
The deferred balance amount is the difference between your monthly Average Billing amount and what you’d owe if you weren’t signed up for Average Billing. Your deferred balance amount can be found on your monthly bill. If the amount is positive, 1/12 will be added to your bill. If the amount is negative, 1/12 will be subtracted from your bill.
Say goodbye to unpredictable bill amounts.
With the Average Billing program, seasonal highs and lows are a thing of the past. No matter what the weather brings, you’ll pay a similar bill amount all year long.
Enroll in Average Billing today to smooth out the
seasonal electricity costs.
Frequently Asked Questions
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We add your bills for the last 12 months or as many months available if it’s fewer than 12. We then divide this total by 12 or by the number of available months if it’s fewer than 12. Finally, we add or subtract 1/12 of your deferred balance. This deferred balance is the difference between your monthly Average Billing amount and your regular monthly bill. This calculation is repeated every month, which means the amount due will vary slightly based on your usage.
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Each bill includes your monthly Average Billing amount, your actual usage, current price and any deferred balance. The deferred balance could be a credit or an amount you’ll owe later. If you pay more than your monthly Average Billing amount, the extra goes toward reducing any deferred balance.
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Variations in your Average Billing amounts are normal and determined by your electricity usage. Your most recent usage history is used to recalculate each of your Average Billing amounts. When your electricity usage increases, so will your Average Billing amount. The same is true in reverse. When your electricity usage decreases, it can reduce your Average Billing amount.
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Various payment options are available to pay your Average Billing. You can set up AutoPay to make automatic monthly payments. You can also make payments online, by mail, via phone or pay at one of our in-person locations. We accept payments through credit/debit cards and checks.
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Please call us at 1-866-785-4668 to cancel Average Billing. We are not able to process Average Billing cancellations online.
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The deferred balance must be paid in full if you cancel Average Billing or change electricity providers. Any credit balance will be applied to your next bill or refunded to you; any outstanding deferred balance will be due at that time.
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If you’re a new Average Billing customer, the deferred balance will begin in the second month.
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We will calculate your Average Billing amount using the available historical usage of your service address and your current plan price.
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Any credit balance will be applied to your final bill or refunded to you; any outstanding deferred balance will be due at that time.
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The deferred balance is the difference between your Average Billing amount and your current actual usage charges for the month.
Average Billing works something like a savings account. If you use a lot of electricity one month and it costs more than what you usually pay, that extra cost is put in a “savings account” called your “deferred balance.” If you use less electricity another month and it costs less than what you usually pay, then your “savings account” will get money added to it.
Keep in mind that the amount you pay each month is dependent upon your electricity usage and can vary slightly with each recalculation.
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You may be eligible to have your deferred balance carried over to your new address. If you are eligible, we will let you know at the time you request a transfer of service.
Our customers have avoided
pounds of CO2
That’s like planting
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