New York
Customer Service
We’re here if you have any questions about your existing account with Green Mountain:
E-mail: NYCustomerCare@greenmountain.com
Tel: 800-636-5690
Hours: Mon – Fri 8 a.m. – 8 p.m. ET
Moving? Call us to transfer electricity service to your new address!
Lights Out? Billing Questions?
To report an outage or to talk to someone about your billing, please call your local utility directly:
- Con Edison: 800-752-6633
- Orange & Rockland: 877-434-4100
- Central Hudson: 800-527-2714
- NYSEG: 800-572-1131
- NIMO/National Grid: 800-642-4272
- Rochester (RG&E): 800-743-1701
- NY State Department of Public Service ESCO Hotline: 888-697-7728
New Residential Customers
If you’re ready to help us change the way power is made, and you’ve never had an account with us before – join our community now!
Call: 877-216-4632
Hours: Mon – Fri 8 a.m. – 7 p.m. ET
