We're happy that you're interested in choosing clean energy with Green Mountain Energy! Before we can complete your enrollment and confirm your service start date, you need to get a few things squared away. Please keep in mind that your enrollment will expire if your account information is not updated.
Here's what we need from you to keep your enrollment moving:
Your full deposit amount must be met before we can start your service. Here’s how you can pay your deposit:
Instead of paying a deposit, you can submit one of the following for us to review:
Give us a call at 1-866-785-4668 to request a form and confirm your guarantor's eligibility.
Ask your previous provider to fax it to 1-855-583-3345. They’ll need to include the following in the fax cover sheet:
Provide a photocopy of one of these forms of identification:
Email your identification to idvalidation@greenmountain.com or fax it to 1-855-583-3345. Include the following in your email or fax cover sheet:
Proof that you are active military personnel
Email a copy of your current military orders to idvalidation@greenmountain.com or fax it to 1-855-583-3345. Include the following in your email or fax cover sheet:
Proof that you are medically disadvantaged
Call customer service directly to request the Medically Indigent Certification Form — they will be able to provide it for you. Here are some important things to keep in mind:
Once your form has been processed and approved, your security deposit will be covered and your request for service will be processed. If you have any questions, give us a call at 1-866-785-4668. We're happy to help.
Please fax a copy of your Certification Letter for electric service to 1-888-307-2674. Include the following in your fax cover sheet:
Your letter should be dated within the past 12 months and come from one of the following: the Texas Council on Family Violence, treating medical personnel, law enforcement personnel, the office of a Texas district attorney or county attorney, the office of the attorney general, or grantees of the Texas Equal Access to Justice Foundation. If you don’t already have the completed documentation, you may obtain it from your caseworker. Please do not submit police reports, protective orders or other letters. For more information, give us a call at 1-866-785-4668.
You may qualify for deposit payment assistance. Give us a call at 1-866-785-4668 for more information.
If you recently moved, we may be waiting for two documents of confirmation from you:
Our email address, mailing address and fax number are listed on the New Occupant Confirmation form.
We weren’t able to confirm your identity, so we’ll need a copy of two of the following valid forms of identification:
Send copies of your IDs to our secure email address (securitynotifications@greenmountain.com) or fax them to 1-855-583-3347. Include the following in your email or fax cover sheet:
Please keep in mind that it takes us at least two business days after we receive copies of your IDs to finish processing your enrollment.
We’ll need a copy of one of the following valid forms of identification:
Send a copy of your ID to our secure email address (idvalidation@greenmountain.com) or fax it to 1-855-583-3345. Include the following in your email or fax cover sheet:
Please keep in mind that it takes us at least two business days after we receive copies of your IDs to finish processing your enrollment.
We’ll need a copy of two of the following valid forms of identification:
Send a copy of your ID to our secure email address Protection@greenmountain.com
Please keep in mind that it takes us at least two business days after we receive copies of your ID to finish processing your enrollment.
Please submit a copy of your entire deed or lease (account holder’s name must be on document) via email (addressconfirmation@greenmountain.com) or fax it to 1-855-583-3346. You’ll also need to include a cover sheet with the following information:
Please keep in mind that it takes us at least two business days after we receive a copy of your deed or lease to finish processing your enrollment.
Your full surety bond amount must be met before we can start your service. Here’s how you can pay your surety bond:
Our customers have avoided
pounds of CO2
That’s like planting
new trees.
