Next steps to get your clean power going

We're happy that you're interested in choosing clean energy! Before we can complete your enrollment and confirm your service start date, we'll need you to get a few things squared away. Please keep in mind that your enrollment will expire if your account is not updated.

Here's what we need from you to keep things moving:

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Deposit Required

Your full deposit amount must be met before we can start your service. Here’s how you can pay your deposit:

Call us: 1-866-785-4668
Send a check by mail: Green Mountain Energy Ӏ P.O. Box 660305 Ӏ Dallas, TX 75266-0305. We’ll process your request once we receive your check.
Pay in person: Visit one of our CheckFreePay station locations. View a complete list here.
Online: Visit My Account

More Deposit Options

Instead of paying a deposit, you can submit one of the following for us to review:

Letter of Guarantee from a current, qualified Green Mountain customer

Give us a call at 1-866-785-4668 to request a form and confirm your guarantor's eligibility.

Letter of Credit from your most recent electricity provider

Ask your previous provider to fax it to 1-855-583-3345. They’ll need to include the following in the fax cover sheet:

Your Green Mountain account number
The name on the account
Your service address
Your phone number

Proof that you are at least 65 years old

Provide a photocopy of one of these forms of identification:

Valid, unexpired state-issued identification card
Driver’s license from the United States
Passport
Alien Registration card
Consulate ID / Matricula Consular (for any country)
Texas Concealed Handgun License

Email your identification to idvalidation@greenmountain.com or fax it to 1-855-583-3345. Include the following in your email or fax cover sheet:

Your Green Mountain account number
The name on the account
Your service address
Your phone number

Proof that you are active military personnel

Email a copy of your current military orders to idvalidation@greenmountain.com or fax it to 1-855-583-3345. Include the following in your email or fax cover sheet:

Your Green Mountain account number
The name on the account
Your service address
Your phone number

Proof that you are medically disadvantaged

Call customer service directly to request the Medically Indigent Certification Form — they will be able to provide it for you. Here are some important things to keep in mind:

For Section 2, the name on your Green Mountain account must match the name on the form. Additionally, your primary address must match the address on your account.
For Section 3, a certified representative (i.e. Social Security office or a government funded energy assistance program provider) must complete this section, or you may attach proof of government assistance (i.e. Social Security or Retirement Income, Unemployment or Worker's Compensation, or Child Support/Alimony documents) to the form.
For Section 4, your health care physician must complete and sign this section.
Completion of the Income Calculation Worksheet on page 2 is not required, but will help us decide if the income eligibility portion of the requirements in Section 3 has been met.

Once your form has been processed and approved, your security deposit will be covered and your request for service will be processed. If you have any questions, give us a call at 866-785-4668. We're happy to help.

Proof that you are a victim of family violence

Please fax a copy of your Certification Letter for electric service to 1-888-307-2674. Include the following in your fax cover sheet:

Your Green Mountain account number
The name on the account
Your service address
Your phone number

Your letter should be dated within the past 12 months and come from one of the following: the Texas Council on Family Violence, treating medical personnel, law enforcement personnel, the office of a Texas district attorney or county attorney, the office of the attorney general, or grantees of the Texas Equal Access to Justice Foundation. If you don’t already have the completed documentation, you may obtain it from your caseworker. Please do not submit police reports, protective orders or other letters. For more information, give us a call at 1-866-785-4668.

Proof that you are a low-income customer

You may qualify for deposit payment assistance. Give us a call at 1-866-785-4668 for more information.