Here’s what you should know about these notices.
Toward the end of your term plan contract, you’ll receive three notices letting you know when your contract will expire. Your third and final notice will include details of the month-to-month plan you’ll be placed on if no action is taken before your current contract ends.
Please find more specifics below about your renewal notices.
All retail electricity providers, including Green Mountain Energy, are required to send three contract expiration notices to fixed-price plan customers during the last third of the contract period.
Unfortunately, no. We are required by Public Utility Commission of Texas to send you three notifications. They will be incorporated as part of your monthly bill.
Yes. These notices are included with your bill; if you prefer to receive your notice in a different manner, please call us to update your delivery preferences.
They’ll remind you when your contract expiration will take place.
No action is needed for your first and second notice. When you receive the third and final notice, it will be time to renew your Green Mountain contract.
If you select a new term plan before your current plan expires, you may receive an additional contract expiration notice while your new contract processes in our system.
Yes. You will continue to receive the required notices.
Yes. You will continue to receive notices from us if you have multiple properties with Green Mountain Energy. The properties are identified (as Green Mountain customers) using Electric Service Identifiers (ESI IDs).
Your contract is ending. What’s next?
When does my current contract end?
Your current contract ends with your first meter read on or after the date shown under your plan information in My Account or on your paper statement.
Can I call to renew my contract when I get my expiration notice?
Absolutely! We’re here to make it as easy as possible for you. Our Customer Service team is available from 7 a.m. to 10 p.m. CT and can be reached at 1-866-785-4668.
Find answers to your cancellation questions below.
Does my current plan still have a cancellation fee?
Yes. The cancellation fee for your current plan still applies until 14 days prior to the first meter read on or after your contract expiration date. For your current plan information, visit My Account.
Can I end my Green Mountain contract without paying a fee prior to receiving my final contract expiration notice?
Unfortunately, no. The cancellation fee for your current plan still applies until 14 days prior to your first meter read on or after your contract expiration date.
Will I get these notices if I cancel my service?
No. You’ll no longer receive renewal notices. However, you may receive a bill for any outstanding amount that’s owed from the previous billing cycle.
Can’t find the information you’re looking for?
If you have questions about this information, please contact us at 1-866-785-4668.