About Green Mountain Energy Company
Who is Green Mountain Energy Company?
Green Mountain Energy Company is the nation’s longest serving clean energy provider and a pioneer of the green power market in the U.S. Founded in 1997 with a mission to change the way power is made, we provide business customers with 100% renewable energy products, affordable pricing and an easy way to help make a difference.
Learn more about Our Mission.
What products does Green Mountain offer businesses?
Green Mountain's business customers can select from a variety of products that are tailored to their specific needs. To search for products available in your area, please click here.
What markets does Green Mountain serve?
Green Mountain provides cleaner electricity products to commercial customers in Texas, New York, New Jersey, Illinois and Pennsylvania. We also offer carbon offsets, RECs and Sustainable Solutions to companies nationwide. Learn more about the Markets We Serve.
Why should I choose Green Mountain as my business’s electricity provider?
Whatever your business and environmental goals, Green Mountain makes it easier to go green to meet your business needs and your bottom line. Learn more about why your business should go green. To search for products available in your area, enter your ZIP code.
Billing & Payment
When can I expect my first bill?
Your Green Mountain Energy® electricity invoice is generated based upon meter read cycles. Meter read cycles are controlled by the utility company in your service area. The timeframe to expect your first invoice could be anywhere from one week to 36 days, depending upon the stage of the service cycle when your premise was switched to Green Mountain.
What if I don’t receive a bill?
If you do not receive an invoice within 30 days of switching to Green Mountain, please contact Customer Care.
How do I find out my account number?
Your account number will appear on your Green Mountain Energy® electricity invoice; it is located on the first page on the top, right-hand corner.
In New York:
Your account number will be the 15-digit ConEd account at the top of your invoice.
For Texas customers only
How do I pay my bill?
There are multiple payment options:
- By phone with a Customer Care Specialist for a $5.00 fee
- By mail - send your check along with your remittance advice to the P.O. Box on the return envelope enclosed in your statement
- Online through our My Account portal
You may also send your payment overnight in the event your remittance has been delayed.
What is the mailing address for payments?
Regular mailing address:
Green Mountain Energy Company
PO Box 121233
Dallas TX 75312-1233
Green Mountain Energy – Dept. 1233
1501 N. Plano Road, Ste 100
Richardson TX 75081
These are lockbox facilities for remittance only.
How do I update or change my billing address?
Please notify our Customer Care Center in writing to change your billing address. This is a security measure and is a policy in place for your protection. Billing address changes may be emailed to firstname.lastname@example.org for Texas customers, NYBizcs@GreenMountainEnergy.com for New York customers, or customercare@GreenMountainEnergy.com for other states.
How can I reset my My Account selection?
If you selected the "Remember My Selection" check box on My Account and would like to reset your selection, please click here.
What are Transmission Distribution Utility (TDU) Surcharges?
TDU surcharges are the pass-through fees that are assessed by the utility company in your area. These fees cover the cost of transmitting and delivering energy to your facility from the power grid. All consumers of energy are subject to the fees and tariffs charged by the TDU, which have been approved by the Public Utility Commission of Texas.
How can I apply for a critical customer or load designation?
Applying for a critical customer or load designation?
Here’s what you should know:
Certain customers may be eligible to apply for the following designations based on their medical status or the nature of their business:
Critical Care Residential Customer: A residential customer who has someone permanently residing in their home that has been diagnosed by a physician as being dependent upon an electric powered medical device to sustain life.
Chronic Condition Residential Customer: A residential customer who has someone permanently residing in their home who has been diagnosed by a physician as having a serious medical condition that requires an electric-powered medical device or electric-powered device or electric heating or cooling to prevent impairment of a major life function through a significant deterioration or exacerbation of the person’s medical condition.
Critical Load Public Safety Customer: A non-residential customer for whom electric service is considered crucial for the protection or maintenance of public safety, including but not limited to hospitals, police stations, fire stations, and critical water and wastewater facilities.
Critical Load Industrial Customer: An industrial customer for whom an interruption or suspension of electric service would create a dangerous or life-threatening condition on the retail customer’s premises.
You can apply for the applicable designation, which affords certain protections. Please contact Green Mountain at 1-866-785-4668 for more information.
Critical Care Residential Customer and Chronic Condition Residential Customer designations require an application your physician completes and submits to your Transmission and Distribution Service Provider on your behalf. Critical Load Public Safety Customer and Critical Load Industrial Customer designations require you to complete an application with your TDSP:
Please note that these statuses do not guarantee an uninterrupted, regular, or continuous power supply. If electricity is a necessity, the customer must make arrangements for on-site backup capabilities or other alternatives in the event of loss of electricity service.
Renewable Energy Questions
What are RECs? (Renewable Energy Certificate)
Green-e Energy Long Renewable Energy Certificate (REC) Disclosure
Your purchase of Renewable Energy Certificates (RECs) supports renewable electricity production in the region of generation. A REC represents the environmental benefits of 1 megawatt hour (MWh) of renewable energy. For every unit of renewable electricity generated, an equivalent amount of RECs is produced, and by purchasing and pairing RECs with your electricity service you are using and receiving the benefits of that renewable electricity. Your REC purchase also helps build a market for renewable electricity. Increased demand for, and generation of, renewable electricity helps reduce conventional electricity generation in the region where the renewable electricity generator is located. It also has other local and global environmental benefits which may include emitting little or no regional air pollution or carbon dioxide.
The RECs in a Green-e Energy certified product are verified and certified by Green-e Energy, and the seller of a Green-e Energy certified product is required to disclose the quantity, type and geographic source of each certificate. Please see the Product Content Label provided by your REC supplier for this information. Green-e Energy also verifies that the renewable energy certificates are not sold more than once or claimed by more than one party. For information on Green-e Energy please visit its website, www.green-e.org.
What is Renewable Energy?
Energy sources that are either inexhaustible (solar, wind, geothermal) or replenished over a short period of time (hydro, biomass) are considered renewable. Natural gas and coal, for example, are not renewable because their use consumes gas and coal reserves at a much quicker rate than they can be replenished. Nuclear is not derived from fossil fuels but has negative environmental impacts like harmful radioactive waste byproducts.
Learn more about renewable energy like wind and solar.
What is Cleaner Electricity?
Most people aren’t aware that the traditional generation of electricity is the leading cause of industrial air pollution in the U. S. and creates more CO2 than any other sector.
“Cleaner electricity” is from generation sources that produce little to no air pollution (carbon dioxide, sulfur dioxide and nitrogen oxides) and/or radioactive waste, especially when compared to traditional sources of electric generation (i.e., coal and nuclear). Sources of cleaner electricity include wind, solar power, biomass, geothermal and hydropower.
What are Carbon Offsets?
Carbon offsets are investments in projects that reduce or avoid carbon dioxide (CO2) emissions. After individuals or businesses try to directly reduce their emissions as much as possible, they can purchase carbon offsets to balance out any emissions that are still remaining, bringing their overall carbon footprint down to zero. Learn more about Carbon Offsets.
What is LEED?
Leadership in Energy and Environmental Design (LEED) is an internationally recognized green building certification system developed by the U.S. Green Building Council. Visit LEED 101 for more information.
What is the EPA Green Power Partnership?
The Environmental Protection Agency’s Green Power Partnership is a voluntary program that supports the purchase of green power by businesses and organizations. Learn more about the EPA Green Power Partnership program and Green Mountain customers who participate.
Signing Up For Cleaner Electricity
How do I sign up my business with Green Mountain?
Choosing cleaner energy is simple. Contact Green Mountain by phone or complete our online quote form.
What information will I need to provide to sign up my business with Green Mountain?
The full address of the location you want to sign up, along with contact information, usage details from a recent bill (if available), ESIID (if available) and termination date of your existing agreement with your current service provider.
In New York:
The full address of the location you want to sign up, contact information, full legal entity name and your current ConEd account number.
In New Jersey:
The full address for each service location you want to sign up, contact information and current customer number within your service territory. In PSE&G your customer number will be your Point of Delivery Identification (PoD ID) number. In JCP&L it will be the 20 digit Customer number.
The full address for each location you want to sign up, contact information, full legal entity name and your current PECO account number.
How quickly can I begin electricity service for my business with Green Mountain Energy?
Electricity service can begin the same day you sign up as long as Green Mountain is notified before 3pm CT.
What do I do if I close or move my business?
In the event that your business is closing or you are moving to a new location, please contact our Customer Care Center. Our professional Customer Care Specialists will walk you through the process of moving out the old location and moving into a new one.
Who do I call about power outages?
In the event of a power outage, please call your local delivery (utility) company. Their toll-free number is located on the top, left-hand side of the first page of your Green Mountain Energy® electricity invoice.