Customer Resources

Your source for account information.

Inspiring hope and motivating action through the use of clean energy.

Since 1997, we've been inspiring hope and motivating action through the use of clean energy. As a carbon-neutral company, we’re proud to offer our customers 100% renewable energy, carbon offsets and sustainable living solutions. Your choice of cleaner energy is the reason we’re still here. Because we love you as much as you love helping the environment, we promise to do everything we can to make you happy.

Check out these resources to find the information you’re looking for. If you still need assistance, feel free to contact us — we’re here to help.

Our Customer Service agents are committed to getting the answers you need as quickly as possible. Because of the unprecedented circumstances associated with the coronavirus crisis, you may experience longer wait times for online and telephone help, but rest assured, we’re here for you. Texas customers, please remember that My Account is always available online, our Green Mountain App is another convenient tool for managing your account needs and payment assistance options can be found here.

Move My Service

Transfer your electricity service to a new address in My Account.

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Contact my utility

Report a power outage or learn when power will be restored.

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How to read my bill

Find out how to read and pay your electricity bill with ease.

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Frequently asked questions

Get answers about billing, switching to renewable energy and more.

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Green Mountain App

Texas customers, manage your account, pay your bill, compare your usage and track your green impact.

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Business portal

Use our portal to manage your business account; view, print and pay invoices; and more.

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Choose a clean energy plan
that fits your lifestyle.