Average Billing

Average Billing smooths out the seasonal highs and lows so you can pay a similar amount each month.

We add your bills for the last 12 months or as many months available if it’s fewer than 12. We then divide this total by 12 or by the number of available months if it’s fewer than 12. Finally, we add or subtract 1/12 of your deferred balance. This deferred balance is the difference between your monthly Average Billing amount and your regular monthly bill. This calculation is repeated every month, which means the amount due will vary slightly based on your usage.

Each bill includes your monthly Average Billing amount, your actual usage, current price and any deferred balance. The deferred balance could be a credit or an amount you’ll owe later. If you pay more than your monthly Average Billing amount, the extra goes toward reducing any deferred balance.

Variations in your Average Billing amounts are normal and determined by your electricity usage. Your most recent usage history is used to recalculate each of your Average Billing amounts. When your electricity usage increases, so will your Average Billing amount. The same is true in reverse. When your electricity usage decreases, it can reduce your Average Billing amount.

Various payment options are available to pay your Average Billing. You can set up AutoPay to make automatic monthly payments. You can also make payments online, by mail, via phone or pay at one of our in-person locations. We accept payments through credit/debit cards and checks.

Please call us at 1-866-785-4668 to cancel Average Billing.  We are not able to process Average Billing cancellations online.

The deferred balance must be paid in full if you cancel Average Billing or change electricity providers. Any credit balance will be applied to your next bill or refunded to you; any outstanding deferred balance will be due at that time.

If you’re a new Average Billing customer, the deferred balance will begin in the second month.

We will calculate your Average Billing amount using the available historical usage of your service address and your current plan price.

Any credit balance will be applied to your final bill or refunded to you; any outstanding deferred balance will be due at that time.

The deferred balance is the difference between your Average Billing amount and your current actual usage charges for the month.

Average Billing works something like a savings account. If you use a lot of electricity one month and it costs more than what you usually pay, that extra cost is put in a “savings account” called your “deferred balance.” If you use less electricity another month and it costs less than what you usually pay, then your “savings account” will get money added to it.

Keep in mind that the amount you pay each month is dependent upon your electricity usage and can vary slightly with each recalculation.

You may be eligible to have your deferred balance carried over to your new address. If you are eligible, we will let you know at the time you request a transfer of service.