We’re Committed to You

In the past few days, the people of Texas have shown inspiring levels of courage and hope in the face of dire circumstances. As we begin to recover from what has shaken us, we’re committed to providing you with information and support as we navigate the aftermath of this winter storm together.

You’re protected from wholesale power price swings.

You can take comfort in knowing that our residential fixed-rate and month-to-month plans are not tied to real-time market prices, protecting you from wholesale power price swings. This means you won’t see a rate increase for February usage in your next bill because of last week’s winter storm. If you used more energy than normal to heat your home during the severe cold, you could see an increase in usage.

Our doors are open, and we aren’t at risk of going out of business or having any of our customers rolled onto a Provider of Last Resort (POLR).

Your water may be impacted.

Many areas in Texas were advised to go under a boil advisory toward the end of the storm due to low water pressure. If you’re still under a boil advisory, make sure to follow all municipal instructions so that you stay safe. Boil water for at least three minutes before using it for cooking or drinking. If you don’t have a way to boil water, use bottled water for consumption.

If you’re having trouble with your bill, we can help.

This winter storm has placed some unexpected financial hardships on many Texans. If you feel that the extra strain has put you at risk of being unable to pay your electricity bill, contact us as soon as you can to discuss potential payment options.

Try these safety and recovery tips.

While the worst is behind us and the electric grid has become more stable, there’s a lot to do to move forward from the storm. Here are a few conservation and safety tips you can follow while you navigate the recovery process.

  • Check for and seal any air leaks around doors and windows to reduce the amount of electricity it takes your HVAC system to keep you comfortable.
  • Turn the thermometer on your water heater down to 120 degrees.
  • Discard perishable food that has been exposed to temperatures 40 degrees or higher for two hours or more.
  • Document any damage that was done to your home as a result of the storm.
  • If you’re dealing with burst pipes, you can find a licensed plumber in your area by visiting the Texas State Board of Plumbing Examiners.
  • Call 311 (Houston residents) or 211 (elsewhere in Texas) to find a shelter or a community assistance program in your area.

For more tips, visit our energy-saving tips page.

There’s still support.

Texas, as we begin to recover from recent extreme temperatures, we want you to know that we’re committed to your well-being. We’ll do everything in our power to keep you up to date and current as information unfolds. You can contact us with any questions and concerns you may have. And remember, we’re committed to you.