Online Customer Support is Right at Your Fingertips

We now offer two easy online options for getting in contact with Green Mountain Energy Company about your service or billing.

Customer support for your Green Mountain Energy® account is right at your fingertips.   We now offer two easy online options for getting in contact with Green Mountain about your service or billing.

  • Live Chat – chat live with an agent by logging in to My Account and clicking the “Live Chat” option, available during most regular hours of operations.
  • Email Support – submit an official inquiry regarding your account, and you’ll be contacted by a Green Mountain representative by email within 24 hours.  Click here to fill out the form, or simply email support@greenmountain.com.

When contacting Customer Support, please have your account number (found at the top of your Green Mountain Energy® invoice) and billing address ready.

Green Mountain’s Texas-based representatives are here to help – we look forward to speaking with you!