WINTER STORM 2021 FAQS

We remain strong and financially sound - we are here for the long term. We are stable and will continue operating as usual.

Yes, we will continue to honor all fixed-price contracts.

There will be no changes - payment consistency remains intact.

Pricing activity has resumed as of February 23, 2021 - please reach out to your account executive for details.

Among the customers that could be most impacted are those who are currently on products that include any real-time market driven components - examples include Block and Index, Percent Fixed & Index, and Index. Real-time market pricing reached sustained daily highs of $9,000/MWh or $9/kWh.

TDSPs rates are regulated and approved by the Public Utility Commission of Texas and are stated in tariffs. TDSP demand charges cover their fixed costs to ensure reliable electricity delivery, no matter how much demand is placed on their system. The demand charge for each business is based on their historic usage and can make up 30-70% of the electricity bill. Like all other TDSP charges, demand charges are passed through to the customer by us without markup. Even if a business was closed or had an outage, the TDSP will continue to assess its charges (including demand charges). If the business wasn’t open to the public or was without power for a period of time, demand charges are still incurred. We receive these charges from the TDSP and directly pass them through without markup on the customer’s invoice.

Requests from customers will be reviewed and may be approved on a case-by-case basis. Please contact your account executive, broker, or email us at:

GMECBizcare@greenmountain.com