REO FAQs

Account Billing

How do I enroll in Paperless Billing?

Go to the Billing method section of My Account, and review the “Current Billing Method” field. If “Paper” is selected, just select “Change.” Then select the Paperless Billing option, which will display the “Email To” email address that the paperless bill notification will be delivered to.

If you need help setting up Paperless Billing, please contact our Customer Support team at 1-866-280-3603.

How do I enroll in Automatic Payment?

Go to the Automatic Payment section of My Account and click Autopay Enrollment. Autopay will deduct the amount due on the Invoice Due Date using the bank payment information you provided.

If you need help setting up Automatic Payment, please contact our Customer Support team at 1-866-280-3603.

How do I pay my bill?

Go to the Billing/Pay Bill section of My Account, and click the account number (blue text) you’d like to may payment on. You can pay your Current Charges or the Balance Forward (if applicable).

IMPORTANT NOTE: You can only make bank payments via My Account for the current date. It does not accept Credit Card or future scheduled payments at this time.

Contact Information

Who do I contact to turn service on/off?

Who do I contact for billing and payment inquiries?

Contact our Customer Support team at 1-866-280-3603.

My Account Setup

How do I update my contact information in My Account?

You can go to the Manage Profile section to make updates. Once your changes have been made, you’ll receive an email confirming the updates.

  • Examples of what can be updated:
    • Email address
    • Username
    • Password

What if I forgot my username or password for My Account?

  • Forgot Username: Click “forgot your username” on the homepage of the My Account portal and enter the email address associated with your account. Your username will be sent to that email address.
  • Forgot Password: Click “forgot your password” on the homepage of the My Account portal and enter your username. Your password will be sent to the email address associated with your My Account.

How do I log in to My Account?

If you already have a B2B2 Portal account, you can use the username and temporary password included in your welcome email.

If you don’t already have an account, just click the link above and enter the username and password that is created during the self-registration process (see “How do I set up My Account”).

How do I set up My Account?

Visit https://www.businessportal.greenmountain.com to begin using My Account.

  • Click the “Register Now” link under the “Log In” button
  • You’ll need your new account number from your new bill.
  • Just follow the prompts to enter your information

If you need additional assistance accessing My Account, please contact our Customer Support at 1-866-280-3603.

Real Estate Owned Accounts

How do I set up a REO account?