Provider believes customers derive unique value from continued commitment to renewable energy
New York, NY – Green Mountain Energy Company, the nation’s longest serving renewable energy retailer, earned the top score for customer satisfaction in New York as reported in the J.D. Power 2015 Retail Electric Provider Residential Customer Satisfaction StudySM. The study includes responses from thousands of New Yorkers across five key factors: price; communications; corporate citizenship; enrollment/renewal; and customer service.
“Green Mountain’s success in New York and across our markets is owed to our customers’ continued support of renewable energy,” said Mike Starck, managing director, Green Mountain Energy. “This year we celebrate more than 18 years of pursuing our mission to change the way power is made, and we couldn’t have made it this far without their support. We want them to know that we will continue working to improve and earn their business every day.”
Green Mountain received the highest score among 14 retail electric providers included in the study, performing particularly well in the communications, corporate citizenship and customer service factors.
Over the last year, Green Mountain has made continual improvements to its website and enrollment processes to make it easier for customers to learn about renewable energy and how they’re helping to preserve and protect the environment. In addition, the company has introduced regular customer satisfaction surveys, lifecycle communications, improvements to in-person enrollment technology, multi-media content on web and social channels as well as communicating the environmental benefits of renewable energy purchases.
In addition to the overall ranking, Green Mountain also received the highest score among its competitors for Corporate Citizenship. The primary way the company gives back to the community is through the Green Mountain Energy Sun Club®, a non-profit organization that has given more than $3.8 million to help build solar power and sustainability projects for other non-profits using contributions from Green Mountain Energy Company, its residential customers and employees, and donors from around the country. In addition, innovative product offers allow customers to support renewable energy projects in the New York area, and the company demonstrates its commitment to sustainability by maintaining a neutral carbon footprint and publishing detailed sustainability reports every year it has been in business.
“Our customers deserve the best and that’s what we strive to deliver. It is gratifying to know that they are happy with our service. We thank our customers for choosing Green Mountain, and for supporting renewable energy and its positive impact on the environment,” continued Starck.
Background on J.D. Power Study
The 2015 Retail Electric Provider Residential Customer Satisfaction Study is based on responses from 21,744 electric retail residential customers of the 86 ranked retail electric providers in nine states regarding their experiences with their retail electric provider. Online interviews were conducted August 2014 through June 2015.
Green Mountain Energy Company
Green Mountain is the nation’s longest serving renewable energy retailer and believes in using wind, sun and water for good. The company was founded in 1997 with the mission to “change the way power is made.” Green Mountain offers consumers and businesses the choice of cleaner electricity products from renewable sources, as well as carbon offsets and sustainable solutions for businesses. One of Green Mountain’s largest customers is the “world’s most famous office building,” the Empire State Building in New York City. Green Mountain customers have collectively helped avoid more than 37.7 billion pounds of carbon dioxide emissions.