About the Rachio Smart Sprinkler Controller

Will Rachio Smart Sprinkler Controller work for my yard?

Whether you already have an irrigation controller installed, or you are in the market for an entirely new irrigation system, the only thing you need to connect Iro is WiFi and an Apple or Android mobile device.  Detailed Installation Requirements

How does the Rachio Smart Sprinkler Controller work?

Instead of conventional controllers that simply send electrical signals to your system at the same times every week, Iro receives custom, dynamic commands from its software that automatically adjust your schedule, based on weather, for optimal watering.

Unlike your typical irrigation system controllers, the Iro does not have any knobs or buttons. The system is controlled through an app on your phone that has been designed specifically to make your experience painless and intuitive. It also ties in the weather, adjusting your watering schedule automatically.

What is the Rachio Smart Sprinkler Controller?

Just like Green Mountain is a different kind of electricity provider, Rachio is a different kind of sprinkler controller.  It makes running your sprinklers easy and convenient while saving you water and money.

  • Instantly take control from anywhere. Rachio gives you complete access to adjust your sprinkler system from your Android, iOS and laptop devices.
  • Weather intelligence. Waters automatically based on past, present, and future weather plus seasonal adjustments. No need to worry about updating schedules.
  • Saves you water and money. EPA WaterSense certified smart watering, including automatic rain delays, can save you over 50% of your outdoor water use. Plus, eligible for rebate options up to 100% of retail value.
  • Easy installation. Replace your current controller within 30 minutes. Works with any sprinkler system up to 16 zones, with no special tools or expertise required, and connects with your home Wi-Fi.
  • The most connected sprinkler controller. Integrates with Nest, Amazon Alexa, IFTTT, Wink, Control4, Nexia and other top tier home automation systems for expanded functionality.
  • Designed for the future. Cloud-based software allows for constant updates, expanded capabilities, and integration with new platforms.

What if there is an issue with the Rachio controller or it doesn’t work?

Please contact Rachio at 844-4-RACHIO or support@rach.io so they can help you resolve the issue.

Eligibility for Pollution Free™ WaterSaver electricity with Rachio Smart Sprinkler Controller

Who is eligible to sign up?

Residential customers in Green Mountain’s service territories in Texas are eligible to enroll.  Whether you’re a current Green Mountain customer or haven’t yet joined our community, we’d be thrilled to enroll you on our Pollution Free WaterSaver 24 plan.  Just visit www.greenmountainenergy.com/rachio and enter your zip code.  If you’re already a customer, just give us a call and we’ll make it happen.

Current Green Mountain customers who are already on a contract can still enroll in Pollution Free WaterSaver 24.

Note that you need an automatic sprinkler system for Iro to work (i.e. manual sprinklers with a simple timer does not work) so we recommend you check your current system before enrolling. Enrollment on Pollution Free WaterSaver 24 is limited and provides one Iro from Rachio per household. You must have a residential service address to enroll in this plan.  If your sprinkler system was installed by a professional service company such as a landscaping company, we also recommend you check with them to ensure installing Iro will not impact any existing warranty on your system.

What is the cancellation fee for the product? Why is it higher than the Reliable Rate 12-month product?

The cancellation fee for Pollution Free WaterSaver 24 for Texas residential customers is $295.00.  The cancellation fee is higher for our 24-month plans because in order to provide customers with longer term rate stability, Green Mountain has to agree in advance to purchase more energy on behalf of the customer, and therefore assumes more risk.

What happens when the 24-month term is over? Do I get to keep my Rachio?

Yes, the Rachio Smart Sprinkler Controller you receive when you enroll in Pollution Free WaterSaver 24 plan is yours to keep!  When the 24-month term ends, you will have the option to enroll on another contract product or be automatically rolled onto a month-to-month product.

I’m a Green Mountain customer currently on another contract. Can I switch to Pollution Free Watersaver 24?

Yes, if you are a Green Mountain customer on a current contract but want to switch to the Pollution Free WaterSaver 24 product, we will waive the cancellation fee for your current contract and get you enrolled on the new plan. Please call Customer Care at 866-785-4668 to learn more.

What are the limitations of the Pollution Free WaterSaver 24 product?

Enrollment in Pollution Free WaterSaver 24 is limited and provides one Rachio Smart Sprinkler Controller per household. You must have a residential service address in Texas to enroll in this plan.

If your sprinkler system was installed by a professional service company such as a landscaping company, we also recommend you check with them to ensure installing Rachio will not impact any existing warranty on your system.

A limited warranty is only provided by Rachio, and except for that limited warranty, Green Mountain and Rachio make no warranties. Green Mountain is not affiliated with Rachio or the products and services it markets. View details of the Rachio limited warranty at https://www.rach.io/warranty.

I already own a Rachio. Can I still enroll on this plan?

Of course!  You can enroll on Pollution Free WaterSaver 24 and still receive one Rachio Smart Sprinkler Controller for free.

Getting and installing your Rachio Smart Sprinkler Controller

I installed the Rachio Smart Sprinkler Controller– why don’t I see a reduction in my water bill?

Water savings potential related to the Rachio controller are based on national averages and studies done by Rachio; therefore each individual household may be different.

How do you determine my water reduction? Will my water bill go down?

Water savings estimates are based on national averages; therefore each individual household may be different.

What happens if I sign up for Pollution Free Watersaver 24 with Rachio and receive the smart sprinkler, but my sprinkler system is not compatible with the controller?

Have questions about compatibility? Give Rachio a call: 1-844-472-2446

While all automatic sprinkler systems should be compatible with the Iro, as long as you give us notice within 90 days of receiving it that your system is not compatible and return Rachio Smart Sprinkler Controller in good condition, we are happy to cancel this plan with no penalty and switch you to a different Green Mountain Energy® electricity plan.  Just give Customer Care a call as soon as you know it is incompatible.

How do I install and program the Rachio controller? It is easy?

One of the benefits of the Rachio Smart Sprinkler Controller is that set-up is very easy.  The installation instructions are found inside the box, and in addition to the physical installation, includes simple prompts to connect the device to your smart phone.  Learn more here.

How/when do I receive my Rachio Smart Sprinkler Controller?

Once you’ve enrolled on Pollution Free WaterSaver 24 and received your Green Mountain Welcome packet in the mail, you can expect to receive your Rachio Smart Sprinkler Controller, which will be shipped to your service address, within 4 – 6 weeks.

Once your controller has been shipped by Rachio, you will receive an email confirmation that will include your tracking details so you can track the FedEx shipment of your Rachio all the way to your doorstep.  You must have a valid email address on file for your Green Mountain Energy® account in order to receive a tracking email.

Signing up for Pollution Free™ WaterSaver electricity with Rachio Smart Sprinkler Controller

How do I sign up for Pollution Free WaterSaver electricity with the Rachio Smart Sprinkler Controller?

If you live in Texas and are ready to join the Green Mountain community, visit us online and enter your zip code to get started.

If you’re currently a Green Mountain customer in Texas, you can enroll online by logging in to My Account and clicking on Change Product.

How does Pollution Free WaterSaver help the environment?

The benefits are two-fold! First, the energy you use will be pollution-free, made from 100% wind. By choosing Pollution Free WaterSaver electricity, you can help reduce your household’s share of carbon dioxide (CO2) emissions and help fight climate change. Choosing clean, renewable electricity helps encourage the development and continued operation of renewable, pollution-free generation facilities.

Second, you’ll receive the Rachio Smart Sprinkler Controller, which is designed to help you reduce outdoor water waste: the Rachio controller is always connected to the Rachio information through your home WiFI and automatically adjusts for the right amount of water needed for your lawn so you can sit back, relax and enjoy your water savings.