You may be aware that we’ve moved to a new billing system for Green Mountain Energy customers in Texas. Unfortunately, as part of the transition, an error occurred today when our e-mail vendor mistakenly duplicated the weekly usage e-mail, leading to customers receiving the e-mail in another company’s template. This is why you may have received a copy of your Green Mountain View e-mail that appeared to come from another provider.
We sincerely apologize for the confusion this has caused, and we would like to assure you of the following:
- You remain a Green Mountain Energy customer.
- Your customer account information is secure and has not been compromised.
- We are investigating what has caused this to occur and will take the necessary steps to ensure this never happens again.
Thank you for your patience, and we appreciate your continued support. Please respond below with any questions or comments.