Customer Alert: Slow Website Performance & Long Hold Times

Dear Customers,

You may have experienced delays and technical difficulties while trying to pay your bill this month.

We thank you for your patience as we do some back-end work on our billing system. We know customer service hold times and our My Account website are moving slowly.

Until we get the issues resolved, we encourage you to log in to My Account in the early mornings or late evenings when website traffic is lighter.

If all you want to do is pay your bill, you can use the automated phone system at 1-866-785-4668. It’s free to pay by phone using the automated line.

If you need to talk to a customer service agent, it’s best to call during the middle of the day, avoiding the “rush hour” times of the morning and evening.

We’re doing everything we can to resolve these issues as quickly as possible.

Thanks again for your patience!
Green Mountain Energy