EDITOR’S NOTE: At Green Mountain Energy, we’re dedicated to changing the way power is made, and we’re fortunate to have employees who share our vision. Get a closer look at who’s helping accomplish our mission by reading our employee profiles.
NAME: Manuel Cervantes
TITLE: Team Lead for Enrollment Resolutions
TIME ON THE MOUNTAIN: 5 years
HOW DID YOU FIND YOUR WAY TO THE MOUNTAIN?
A little over 5 years ago, I was working for General Motors doing web tech support for the dealerships. A close friend of mine who had already been working at the Mountain for a couple months contacted me to let me know how great it was here and all the opportunities there were.
At the time, GM wasn’t doing so great, so I embraced the opportunity. Before I knew it, I was sitting in front of the ever-so-gracious Justin Rostant, who was more than happy to have me. Within a couple weeks I was a Texas Sales agent. After a couple years, with a résumé that said “troubleshooter all over it,” if I recall his words correctly, I became one of the founding members of the Enrollment Resolutions Solutions (ERS) team and later became lead.
WHAT’S YOUR FAVORITE GREEN MOUNTAIN MEMORY?
I achieved Power Players Annual in 2012, which awarded me a trip to New Orleans. The second day we were there, a fire drill occurred and the alarms went off on every floor but the floor I was staying on, so no one on my floor evacuated. Oblivious to what was happening, we decided to go see the casino. Upon stepping off the elevator, we walked into a crowd of GME power players and executives all in pajamas and robes. The hotel had a problem with their safety system and it was a false alarm. I’ll never forget the look on their faces when we stepped out.
YOUR MOST INTERESTING GREEN MOUNTAIN EXPERIENCE
I would have to say the customers I help. I don’t take calls like I used to, but I take escalations and one-off situations that need special attention. You come across some truly interesting people. It’s funny how when I start talking to the customer they are usually very upset. By the end, they treat me like family. The good kind of family.
WHAT CHANGES WOULD YOU LIKE TO SEE IN THE RENEWABLE INDUSTRY?
I think the technology that is going into cars is very interesting. I was watching a show the other day where they were building a muscle car for drag racing that ran on renewable energy. To me, that is an area I would love to see expand, not only for recreational use but for sport as well.
WORDS OF WISDOM:
I’ll share something I often say to the customers I assist: “It’s never a good situation if you’re talking to me, but it’s great that it’s me you are talking to! Now let’s see how we can help your situation.”