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PRODUCTS & RATES
- How much does it cost?
- What kinds of products are available to me?
- How can I compare the environmental characteristics and prices of different providers?
- Does Green Mountain Energy Company offer credit (“net metering”) for energy that my home system may deliver back to the electricity grid?
OUR ENERGY
- How is the electricity I pay for made?
- How is typical electricity in Texas generated?
- How can I obtain a copy of your Electricity Facts Label?
- What do you mean 'clean' electricity?
- Is clean electricity the same thing as 'green power'?
- Does buying clean electricity really make a difference?
- How does clean electricity work?
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CUSTOMER SERVICE
PRODUCTS & RATES FOR RESIDENTIAL CUSTOMERS
How much does Green Mountain Energy electricity cost?
Costs vary depending on your current utility service territory and which Green Mountain Energy product you choose. For specific information on prices and services in your area, visit the Texas Products & Rates section of this web site.
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What kinds of products are available to me?
Green Mountain has a number of clean electricity products at competitive rates to meet your needs. Learn more in the Texas Products & Rates section of this web site.
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How can I compare the environmental characteristics and prices of different providers?
Green Mountain offers a number of clean, affordable electricity options. See the Public Utility Commission of Texas’ official rate listing for Green Mountain and other providers on the Power to Choose website. The Power to Choose site allows you to compare providers’ products along a variety of dimensions, including content (coal, wind, etc.), rate and contract term.
Does Green Mountain Energy Company offer credit (“net metering”) for energy that my home system may deliver back to the electricity grid?
Yes – it’s called the Renewable Rewards program. Please follow this link to learn more.
OUR ENERGY
How is the electricity I pay for made?
For Texas residential customers, Green Mountain Energy electricity is 100% pollution-free and generated solely from clean sources, like wind and water.*
*References to Green Mountain Energy electricity on this page do not pertain to customers in apartments that were given a special aggregation service developed specifically for certain multi-family housing complexes or to commercial and industrial customers.
back to top >>How is typical electricity in Texas generated?
See our Electricity Facts Labels to compare the sources of Green Mountain Energy electricity to typical sources of generation in Texas.
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How can I obtain a copy of your Electricity Facts Label?
Click here to navigate to our Electricity Facts Label.
What do you mean 'clean' electricity?
The leading cause of industrial air pollution in the country is the production of electricity. While the majority of electricity generated in the U.S. is made by burning pollution-causing fossil fuels like coal, oil and natural gas, our 100% Wind and Pollution Freesm electricity products for Texas residential customers are produced using clean renewable resources — wind and water.
By choosing Pollution Free electricity over typical system power, a Texas household with average monthly usage of 1,000 kWh can prevent more than 2,300 pounds of carbon dioxide (CO2) pollution a year. That's a significant reduction in the average American household's share of CO2 emissions.
See our Electricity Facts Labels to compare the generation sources and emission characteristics of Green Mountain's electricity products to typical sources of generation in Texas.
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Is clean electricity the same thing as 'green power'?
Yes. The clean electricity you buy when you sign up for one of Green Mountain's pollution-free electricity products is a type of green power. For more information about green power from the EPA, click here.
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Does buying clean electricity really make a difference?
When customers choose Green Mountain Energy Company, they are supporting the development of new renewable energy facilities. In fact, Green Mountain customers have spurred the development of almost 40 new renewable facilities across the country. In 2008, we estimate these clean energy facilities prevented the emission of 674,345 tons of CO2.
Purchasing cleaner electricity also helps ensure that renewable energy facilities are maintained and continue to run. And, it can help build demand for more new renewable generation facilities to be built.
How does clean electricity work?
Visit here to learn more about clean electricity and how the electricity grid works.
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How do I switch over my service?
Sign Up online today or If you'd prefer to enroll over the phone, please call 1-866-301-3120.
Note: If you are moving into a new residence, be sure to call our customer care team to get your electricity turned on.
How does the Texas electricity market work?
Download the state’s Power Guide and read about electricity choice in Texas and how the Texas electricity market works.
CUSTOMER SERVICE
Who do I call when my service goes out?
When you switch to cleaner electricity you will still get the same reliable service you have now. Your local utility will continue to read your meter, respond to power outages, and provide other services related to the delivery of your electricity. If you experience delivery problems (for example, if your power goes out), please contact your local utility.
To find out more about our Terms of Service, please call 1-866-473-3689, or review them in the Texas Products & Rates section of this website.
For questions about your electricity generation service or for billing questions, please contact us.
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Where can I get information about your Terms of Service?
You can review, save and print copies of our Terms of Service at the Texas Products & Rates section of this website, or you can call us at 1-866-785-4668.
Who do I contact with other questions about Green Mountain Energy electricity service?
Contact information for questions about Green Mountain Energy electricity service in Texas is available at this link .
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How is my billing handled?
Billing is simple. When you choose Green Mountain Energy electricity, you will receive a single bill from Green Mountain Energy that includes generation charges and covers transmission and distribution charges from the utility as well.
If you have any questions please call us toll-free at 1-866-301-3120 or contact us online.
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Do you offer Payment Assistance or Budget Billing?
Yes. We offer bill payment assistance, levelized payments (Budget Billing) and payment arrangements. Please call us at 1-866-785-4668 for more detailed information.
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