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CONTACT
RESIDENTIAL
Online Contact Form
CUSTOMER SERVICE
Mon. – Fri. 8am – 8pm (Central Time)
Call 866-785-4668
We also encourage our non-emergency customers to call during these typically low call volume times:
Wed. 11:30am – 6pm
Thurs. & Fri. 11:30am – 8pm
NEW CUSTOMER SIGNUP
Mon. – Fri. 8am – 7pm (Central Time)
Sat. 10am – 5pm
Call 866-301-3120 or click here to enroll.
MOVING OR DISCONNECTS
Call 877-463-2897 or click here to transfer your existing service
Online Disconnect Service Form
POWER OUTAGES
If you experience a power outage, please contact your local electric delivery company for assistance:
Centerpoint Service Area: 800-332-7143
AEP–Texas Central Company Service Area: 866-223-8508
AEP–Texas North Company Service Area: 866-223-8508
Texas New Mexico Power Company Service Area: 888-866-7456
SIGN UP
Call 866-767-5818
CUSTOMER SERVICE
Mon. – Fri. 7:30am – 6pm (Central Time)
Call 866-767-5817
MAILING ADDRESS
Green Mountain Energy Company
PO Box 689008
Austin, TX 78768
Call 888-380-9410
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