Frequently Asked Questions

• Does Green Mountain Energy Company offer credit (“net metering”) for energy that my home system may deliver back to the electricity grid?
  
• What do I need to do to participate in the program?
  
• Who is eligible to participate?
  
• Do I need a special meter?
  
• Can current Green Mountain customers enroll on Renewable Rewards or is it only for new customers just signing up with Green Mountain?
  
• What is the Renewable Rewards product?
  
• When can I expect to see the credits on my bill for out-flow power?
• Is it possible to get credit for my entire usage amount? If I produce more than I use, will I get a credit for the entire amount produced?
• If I still have a questions about the program, who can I talk to?
• TDSP Contacts for Interconnection to the Grid and Two-Way Metering

Does Green Mountain Energy Company offer credit (“net metering”) for energy that my home system may deliver back to the electricity grid?
Yes. Green Mountain is offering its customers credit for any excess energy that their qualifying distributed renewable generation facility exports to the electricity grid. For the first 500 kWh per month, the credit will be the same per kWh rate that Green Mountain charges for the Renewable Rewards product. For any excess energy beyond 500 kWh per month, the buy-back credit rate will be reduced by 50%. The credit is exclusive of any monthly service charge, TDSP advanced meter surcharge, applicable taxes and fees or other charges. Only customers who meet all of the criteria and are enrolled on the Renewable Rewards product can be eligible for this reimbursement.

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What do I need to do to participate in the program?
There are three important requirements:

1. You must have an Interconnection Agreement in place with your TDSP.
2. You must have a meter installed by your TDSP that separately measures the in-flow and out-flow of electricity to and from your home. (Your TDSP may charge for this meter, which would be passed through to you on your Green Mountain Energy electricity bill.)
3. You must be enrolled on Green Mountain’s Renewable Rewards product.
   

The first two steps require that you work directly with your TDSP to ensure that your system is safely connected to the grid and that your energy consumption and excess production are being accurately measured, accounted for, and sent to Green Mountain with your monthly meter reads.

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Who is eligible to participate?
Anyone who meets the program’s requirements is eligible to participate.

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Do I need a special meter?

Yes. You must have a meter installed by your TDSP that separately measures the in-flow and out-flow of electricity to and from your home. (Your TDSP may charge for this meter, which would be passed through to you on your Green Mountain Energy electricity bill.)

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Can current Green Mountain customers enroll on Renewable Rewards or is it only for new customers just signing up with Green Mountain?

Both current customers and new customers who meet the program requirements can enroll in Renewable Rewards. If current customers are enrolled on a contract product with a cancellation fee, we will waive that fee if the customer would like to transfer to the Renewable Rewards product, assuming all the required criteria are met.

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What is the Renewable Rewards product?

The Renewable Rewards product is:

• Variable/month to month product
• Content is 100% Wind
• No monthly service charge
• No cancellation fee

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When can I expect to see the credits on my bill for out-flow power?

Credits for out-flow power will be applied with a one-month delay to allow for proper processing. For example, if Green Mountain receives a meter reading from your TDSP on February 3rd which shows 1,000 kWh of usage and 500 kWh of out-flow power, a bill will be automatically generated and mailed to you for the total 1,000 kWh of usage. The out-flow power will be tracked and on your next monthly billing statement (in March), you will receive a credit for the 500 kWh of out-flow power.

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Is it possible to get credit for my entire usage amount? If I produce more than I use, will I get a credit for the entire amount produced?

Yes.

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For new customers, you may call 866-473-3689 and speak to one of our sales representatives about the program.

Current Green Mountain customers can call Customer Care at 866-785-4668 for more information or to switch to Renewable Rewards.

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TDSP Contacts for Interconnection to the Grid and Two-Way Metering

• Oncor:
  Ken Brunkenhoefer
  Distributed Resource Specialist
  Oncor Electric Delivery
  1601 Bryan Street, Rm. 24-055E
  Dallas, Texas 75201 Phone: 214.486.5547 Fax: 214.812.3440
  E-mail: brunkenhoefer@oncor.com

• CenterPoint:
  Bruce Raborn
  Consulting Engineer
  Distributed Generation
  Bellaire Service Center
  4320 Bissonnet Blvd.
  Bellaire, TX 77401, Phone: 713-945-4155
  E-mail: bruce.raborn@CenterPointEnergy.com

• AEP:
  Larry Hutchison
  Distributed Generation Coordinator
  1 Riverside Plaza
  Columbus, Ohio 43215
  Phone: 614-716-1377
  E-mail: dgcoordinator@aep.com

• TNMP:
  Allan Burke
  Phone: 817-377-5586
  E-mail: aburke@tnpe.com

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