Contact Us- Do you offer averaged billing?
- Can I transfer my service online?
- How do I disconnect my service?
- Why was I charged a late fee?
- What are my payment method options?
- Why have I not received my first bill?
- I am an existing customer, why have I not received my bill?
- I have a Commercial account, what number do I call?
- What are your programs for low-income customers?
POWER OUTAGES
BILLING & PAYMENT OPTIONS
Do you offer averaged billing?
Yes, our Budget Billing program is a 12-month plan to help you even out monthly electricity bills. You simply pay an average amount based on your past electricity use. We will send you a bill that shows how much electricity you’ve actually used during the month, but you will pay your budgeted amount. You will still pay for all the electricity you use, but you will avoid large fluctuations in your electricity bill throughout the year.
- You are still required to pay for all of the electricity you use.
- Green Mountain Energy Company may adjust your budget amount at any time if your usage is not in line with your budget amount.
- Your accrued variance will be applied as a charge or credit to your account at least once every 12 months and will be due on the due date of your next invoice.
To sign up for Budget Billing, please call us at 1-866-785-4668. Our Energy Account Specialists are available to help Monday — Friday from 8 a.m. to 8 p.m. CST.
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Can I transfer my service online?
Yes, just visit our Move Center to transfer your service to a new address.
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How do I disconnect my service?
To disconnect your service, please call us at 1-877-463-2897 between 8:00 a.m. and 7:00 p.m. CST, Monday thru Friday.
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Why was I charged a late fee?
As a Green Mountain Energy Company customer, you have 16 days after the issuance date on your invoice to pay the bill by the due date. After the due date, a late fee of 5% of the overdue account balance will be assessed.
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What are my payment method options?
Green Mountain offers many convenient methods for paying your Texas residential electric bill. Click here to view your options.
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Why have I not received my first bill?
It may take 40-60 days to receive your first bill. If this time frame has passed please call us at 1-866-785-4668. Our Energy Account Specialists are available to help Monday – Friday from 8 a.m. to 8 p.m. CST.
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I am an existing customer, why have I not received my bill?
- You may view you bill online by logging on to the My Account section on our website.
You will need your account number and password to access this section. - If you are not able to view your bill at the My Account section on our website, we must ask that you contact our Customer Care Department at 1-866-785-4668. Our Energy Account Specialists are available to help Monday – Friday from 8 a.m. to 8 p.m. CST.
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I have a Commercial account, what number do I call?
Our Commercial Customer Care number is toll free 1-866-767-5817
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What are your programs for low-income customers?
LITE-UP TEXAS Low Income Discount Program - LITE-UP TEXAS is a program offered by the State of Texas to help qualified low-income individuals reduce the monthly cost of electric service. The program provides discounts to eligible customers in the following months: May, June, July, August, and September 2008 bills; and May, June, July, and August 2009 bills. For more information about the LITE-UP TEXAS program, please call the LIDA help desk toll-free at 1-866-454-8387 or go to www.puc.state.tx.us/ocp/assist/liteup/index.cfm.
September 2008 Low Income Deferred Payment Program - On August 28, 2008 Green Mountain announced a deferred payment program available for Green Mountain customers enrolled in the LITE-UP low income discount program. The extended deferred payment program is available to our LITE-UP customers for bills coming due in September 2008. For more information please see our press release, or call Customer Care at 866-785-4668 and ask about the LITE-UP deferred payment program.
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POWER OUTAGES
How can I report a power outage?
You will need to contact the local wires company in your area. The number is located on the front page of your invoice or if you know the name of the local wires company the numbers are listed below.
- Houston and surrounding areas:
CenterPoint Energy: (713) 207-2222 or toll free, (800) 332-7143
Texas New Mexico Power: Toll free, (888) 866-7456 - Dallas/Ft Worth and surrounding areas:
Oncor Electric Delivery (formerly TXU): Toll free, (888) 313-4747
Texas New Mexico Power: Toll free, (888) 866-7456 - South Texas:
AEP: Toll free, (866) 223-8508 - West Texas:
AEP: Toll free, (866) 223-8508
Oncor Electric Delivery (formerly TXU):Toll free, (888) 313-4747
If you have other questions about your account, please call us at 1-866-785-4668. Our Energy Account Specialists are available to help Monday —Friday from 8 a.m. to 8 p.m. CST.
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